Preparing my troubleshooting session

To make the intervention quick and effective:

• Make sure you have a stable internet connection.
• Keep your machine on and unlocked at the agreed time.
• Before the session we tell you which small remote-access tool to open (official link provided) — you stay in control and see everything being done.
• If possible, prepare a list of symptoms and error messages.

At the end of the session, remote access is permanently cut off: nothing stays installed without your consent.